Customer Service

Sheffield Utilities believes in Customer Service. If you have any questions about Sheffield Utilities' services or your Sheffield Utilities' bill, please feel free to contact us at (256) 389-2000 or come by our offices to speak to one of our friendly Customer Service Representatives.

Our Office Hours are 8am - 5pm, Monday, Tuesday, Thurday, Friday and 9am-5pm on Wednesday.

Customer service by department:

Our mission is to support our community. We are committed to provide prompt, safe, clean, reliable utilities at the lowest cost possible to serve the best customers in the world.

Sheffield Utilities
300 N Nashville Ave
Sheffield, Alabama 35660

Phone: 256.389.2000

Report an Outage: 256.389.2478